Frequently Asked Questions

Everything you need to know about your new favorite bracelets.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

We accept returns on unworn, non-customized items within 30 days of purchase. Please note that custom 'Word of the Year' bracelets are final sale.

Can I shower with my bracelets on?

To keep your beads and crystals looking their best, we recommend removing your bracelets before showering, swimming, or applying lotions and perfumes.

How do I register my bracelet?

Each bracelet comes with a unique tag featuring a registration code. Simply visit our 'Register' page to enter your code and join our community of kindness.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What materials are used in the bracelets?

Our bracelets are handcrafted using a variety of high-quality materials, including glass crystals, semi-precious stones, and gold-plated brass accents.